Frequently Asked Questions

Orders & Payments

How do I place an order?

Simply browse our store, add your favourite items to your cart, and proceed to checkout. We accept all major credit and debit cards, as well as Shop Pay for a faster checkout experience.

Can I change or cancel my order after placing it?

We process orders quickly, so please contact us as soon as possible if you need to make changes. Reach out via our Contact page and we'll do our best to help before your order is dispatched.

Shipping

Do you ship to the UK?

Yes! We offer Express shipping across the United Kingdom. Orders are typically dispatched within 1–2 business days.

Do you ship internationally?

Absolutely. We ship to the EU and a wide range of international destinations including the US, Australia, Canada, and more. Shipping times vary by location.

How long will my order take to arrive?

UK orders via Express shipping typically arrive within 1–3 business days after dispatch. International orders may take 5–14 business days depending on your location and local customs.

How do I track my order?

Once your order has been dispatched, you'll receive a confirmation email with tracking information so you can follow your parcel every step of the way.

Returns & Refunds

What is your returns policy?

We want you to love what you ordered. If you're not completely satisfied, please review our Returns Policy or get in touch with us within 14 days of receiving your order.

How do I start a return?

Contact us via our Contact page with your order number and reason for return, and we'll guide you through the process.

When will I receive my refund?

Once we've received and inspected your return, refunds are typically processed within 5–7 business days back to your original payment method.

Products

Are your products covered by a warranty?

Many of our products come with a manufacturer's warranty. Please check the individual product page for warranty details, or contact us if you have a specific query.

What if my item arrives damaged or faulty?

We're sorry to hear that! Please contact us immediately with your order number and photos of the damage, and we'll arrange a replacement or refund as quickly as possible.

Still Have Questions?

We're here to help! Head over to our Contact page and we'll get back to you as soon as we can.