Politique de remboursement

Return and refund policy

We offer a 30-day return policy. You have 30 days from the date your last item is delivered to request a return.

Eligibility

To be eligible for a change-of-mind return, your item should be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging where reasonably possible. You will also need your receipt or proof of purchase.

You may inspect an item as reasonably necessary to check its nature, characteristics, and functioning. These conditions do not limit your legal rights if an item is faulty, damaged, incorrect, or not as described.

Starting a return

To request a return, contact us at vibetrendshop@yahoo.com before sending anything back. Please include your order number and explain the reason for the return.

Do not send an item back until your return has been approved and we have provided the correct return instructions. Items sent back without prior approval may be delayed or may not be accepted.

Return shipping

For change-of-mind returns, the customer is responsible for arranging and paying the return postage.

We do not provide a prepaid return label for change-of-mind returns. Please use a tracked delivery service and keep your proof of postage until your return has been completed.

If an item is faulty, damaged, incorrect, or not as described, contact us before returning it. We will review the issue and provide an appropriate remedy, which may include a replacement, refund, or return shipping support where required by law.

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, incorrect, or different from what you ordered. Send your order number and, where possible, photographs of the issue so we can investigate and put it right.

Exchanges

We accept exchanges for eligible items, subject to availability. Contact us before returning the item so we can confirm the exchange and provide the correct instructions.

For change-of-mind exchanges, the customer is responsible for the return postage. If the replacement item is unavailable, we will explain the available alternatives, which may include a refund.

Non-returnable items

Some items may not be eligible for change-of-mind returns, including gift cards, personalised or made-to-order items, perishable goods, and hygiene or personal-care items that have been opened or unsealed, where permitted by law.

These exclusions do not affect your legal rights if an item is faulty, damaged, incorrect, or not as described.

European Union cancellation rights

For orders delivered to the European Union, you may have the right to cancel your order within 14 days after receiving the last item, without giving a reason.

If you exercise this right, you are responsible for the return postage unless we have agreed otherwise or the item is faulty, damaged, incorrect, or not as described.

You may inspect the goods as reasonably necessary to check their nature, characteristics, and functioning. If goods are handled beyond what is reasonably necessary, we may be entitled to take that into account when processing the return, where permitted by law.

United Kingdom cancellation rights

For orders delivered to the United Kingdom, statutory cancellation rights may apply in addition to this 30-day policy. Where applicable, you may cancel within 14 days after receiving your goods. Our 30-day policy provides additional time to request a return.

For a change-of-mind return, the customer is responsible for the return postage unless we have agreed otherwise. This does not affect your legal rights if an item is faulty, damaged, incorrect, or not as described.

Refunds

We will notify you once we have received and inspected your return and will tell you whether the refund has been approved.

If approved, your refund will be sent automatically to your original payment method within 10 business days. Your bank or card provider may need additional time to process and display the refund.

If more than 15 business days have passed since we approved your refund, please contact us at vibetrendshop@yahoo.com.

Contact

If you have any questions about returns or refunds, contact us at vibetrendshop@yahoo.com.

Nothing in this policy limits any legal rights that apply to you under the laws of your country or region.